A Maintenance and Repair Services / MRS is a transaction whereby the recipient of a product arranges to return goods to the supplier to have the product repaired or replaced or in order to receive a refund or credit for another product from the same retailer or corporation.
Maintenance and Repair Services / MRS Service
MRS Procedure: Products returned to PI miCos GmbH must have a Returns Material Authorization (RMA) number. For the correct processing we would like to ask our customers to follow the below descrided instructions:
Please contact the PI miCos Technical Support department
for a MRS-number via e-mail or phone.
Please note,
that all services are offered during business days
only CET Time / Central Europian Time - Germany
at 10:00 AM - 4:00 PM / Monday - Thursday
at 10:00 AM - 1:00 PM / Friday
Please have your purchase order number, or our confirmation number available as proof of purchase when you request authorization for return. When possible, items should be returned in original packaging with all paperwork intact.
The MRS number provided to you must be written on the outside of the shipping package for immediate identification. We will provide shipping instructions at the time the MRS number is assigned.
Please send all packages to the following address:
PI miCos GmbH
Repair Service
FREIBURGER STRASSE 30
79427 ESCHBACH
GERMANY
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Repair Service
MRS Procedure:
